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Email Policy

Email Policy Limits

A maximum of 25 recipients are allowed per email including the combined TO:, CC:, BCC: fields.  To send to more recipients than this you must use a mass email service such as our partners: Constant Contact and iContact. There is also allow no more than 500 recipients per day.

We allow up to 25MB email attachments incoming or outgoing.

Many of our servers have a 60 pop checks per hour limit per e-mail address.  If you go over this you’re likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. to prevent this from happening again make sure to disable auto checking or at least set it to something higher such as 10 minutes.

Our shared hosting servers do not allow mailing lists.  Our shared hosting accounts allow 200 emails per hour to be sent.

Email Lists Rules

1. Anytime you’re sending a message no matter how large your e-mail list is you must throttle it.  We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you’re using does not allow you to throttle you must switch to something else.  If you do not throttle and you try sending let’s say 500 emails the server will try sending all 500 in 1 second which is not possible. This will cause the server load to go very high and for the entire server to be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle you will most likely be suspended for crashing the server.

2. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because they never agreed to you personally sending them mail. We do not care how you justify it. This is spam and will result in termination of the offending account.

3. Any unsolicited e-mail being sent will result in termination of the offending account. We take a zero tolerance stance against sending of unsolicited e-mail.

4. Any mailling list MUST comply with all guidelines set forth by the United States.  These can be found at: http://www.ftc.gov/bcp/conline/pubs/buspubs/canspam.htm

5. No Direct SMTP mailers are allowed. An example of this is DarkMailer. Any mail should be relayed through the local MTA (localhost:25) for further delivery by the server and not done directly by scripts.

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